Business Process Management

(BPM)


Business Overview

The Business Process Management vertical, established in 2009, caters to various back-office operational requirements of Mannai Corporation QPSC and its various business divisions.

MGS's BPM service portfolio encompasses of managing the service delivery of projects across multiple business, which include:

  • End-to-End Travel, Tourism & Hospitality Solutions.
  • Travel Accounting Solutions.
  • Corporate Accounting & Procurement Management Solutions.
  • Treasury Accounting Solutions.
  • 24/7 Level-1 Technology Service Desk Support
  • 24/7 Level-1 Security Operations Centre Support

The vertical has a current workforce of skilled & industry tenured professionals and a geographical service delivery coverage spanning across Qatar & the United Arab Emirates.

Travel, Tourism and Hospitality
Management Solutions

BPM Services 1

Corporate & Leisure Travel Solutions

Our repertoire of services includes:

  • Airline Reservation and Ticketing
  • Hotel Reservation (Individual / Group)
  • Train Reservation an Ticketing
  • Cruise Booking
  • International Holiday Packages
  • Vehicle Hires / Rentals
  • Sightseeing Tours / Escorted Tours
  • Temporary accomodation
  • Travel Insurance
  • Visa
  • Concierge Services

BPM Services 2

Travel Contract Center Solutions

Our repertoire of services includes:

  • Bank Reconciliations.
  • Craedit Card Reconciliations of Retail Stores.
  • Gold Dcouments - Inter Company.
  • Exchange Rate Updation.
  • Bullion Banks Sell / Purchase.
  • Bullion Suppliers.
  • Suppliers Reconciliations - Purchase Dept.

BPM Services 3

Online Travel Marketing Solutions

Our repertoire of services includes:

  • Managing Social Media Platforms.
  • Creating eBrochures, eFlyres.
  • Creatives for various leisure travel product
  • Creatives for service related promotions.
  • Sightseeing Tours / Escorted Tours.
  • Running marketing campaigns.

BPM Services 4

Travel Accounting Solutions

Our repertoire of services includes:

  • Supplier / Vendor / Customer Billing
  • CRefunds / Refund applications
  • Agency Debit Memos / Agency Credit Memos
  • Supplier Reconciliation
  • Tracking unbilled data
  • Accounts Receivables - Reconciliation & Matching
  • Reporting
  • Supplier / Vendor Account Matching

BPM Services 1

Corporate Accounting & Procurement Management Solutions

  • Order-To-Cash (O2C)
  • Procure-To-Pay (P2P)
  • Non-Agency & Agency Reconciliations.
  • Shipping & Delivery Payments.
  • Supplier Registration/Qualification.
  • Supplier Matching.

BPM Services 2

Treasury Accounting Solutions

  • Bank Reconciliations.
  • Craedit Card Reconciliations of Retail Stores.
  • Gold Dcouments - Inter Company.
  • Exchange Rate Updation.
  • Bullion Banks Sell / Purchase.
  • Bullion Suppliers.
  • Suppliers Reconciliations - Purchase Dept.

BPM Services 3

24/7 Level-1 Technology Service Desk Support

  • Receipt, Analysis, Prioritization, Classification and Recording of all incidents.
  • Catch, Log and Dispatch calls.
  • Password Resets.
  • Following up with onsite technicians for prompt & efficient closure to issues within the stipulated SLA timeframe.
  • Reporting.

BPM Services 4

24/7 Level-1 Security Operations Centre Support

  • Contact Center - Helpdesk Support.
  • Real Time Monitoring & Triage.
  • Cyber news Collection, Analysis & Distribution.
  • Emergency Alerts & Warnings.
  • Vulnerability Scanning.

Why MGS Technology ?

MGS technology ensures the industry-best standards implemented in all its business deliverables.with more thana decade-long industry presence,MGS technology has exper with hands-on experience and subject matter experties in many game-changer technologies services and solutions.

Our Clients

Our Success Stories


If you don't see an answer to your question, you can send us an email from our contact form.

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