Business Overview
The Business Process Management vertical, established in 2009, caters to various back-office operational
requirements of Mannai Corporation QPSC and its various business divisions.
MGS's BPM service portfolio encompasses of managing the service delivery of projects across multiple
business, which include:
- End-to-End Travel, Tourism & Hospitality Solutions.
- Travel Accounting Solutions.
- Corporate Accounting & Procurement Management Solutions.
- Treasury Accounting Solutions.
- 24/7 Level-1 Technology Service Desk Support
- 24/7 Level-1 Security Operations Centre Support
The vertical has a current workforce of skilled & industry tenured professionals and a geographical service delivery coverage spanning across Qatar & the United Arab Emirates.
Travel, Tourism and Hospitality
Management Solutions
Corporate & Leisure Travel Solutions
Our repertoire of services includes:
- Airline Reservation and Ticketing
- Hotel Reservation (Individual / Group)
- Train Reservation an Ticketing
- Cruise Booking
- International Holiday Packages
- Vehicle Hires / Rentals
- Sightseeing Tours / Escorted Tours
- Temporary accomodation
- Travel Insurance
- Visa
- Concierge Services
Travel Contact Center Solutions
Our repertoire of services includes:
- Bank Reconciliations.
- Credit Card Reconciliations of Retail Stores.
- Gold Dcouments - Inter Company.
- Exchange Rate Updation.
- Bullion Banks Sell / Purchase.
- Bullion Suppliers.
- Suppliers Reconciliations - Purchase Dept.
Online Travel Marketing Solutions
Our repertoire of services includes:
- Managing Social Media Platforms.
- Creating eBrochures, eFlyres.
- Creatives for various leisure travel product
- Creatives for service related promotions.
- Sightseeing Tours / Escorted Tours.
- Running marketing campaigns.
Travel Accounting Solutions
Our repertoire of services includes:
- Supplier / Vendor / Customer Billing
- CRefunds / Refund applications
- Agency Debit Memos / Agency Credit Memos
- Supplier Reconciliation
- Tracking unbilled data
- Accounts Receivables - Reconciliation & Matching
- Reporting
- Supplier / Vendor Account Matching
Corporate Accounting & Procurement Management Solutions
- Order-To-Cash (O2C)
- Procure-To-Pay (P2P)
- Non-Agency & Agency Reconciliations.
- Shipping & Delivery Payments.
- Supplier Registration/Qualification.
- Supplier Matching.
Treasury Accounting Solutions
- Bank Reconciliations.
- Credit Card Reconciliations of Retail Stores.
- Gold Dcouments - Inter Company.
- Exchange Rate Updation.
- Bullion Banks Sell / Purchase.
- Bullion Suppliers.
- Suppliers Reconciliations - Purchase Dept.
24/7 Level-1 Technology Service Desk Support
- Receipt, Analysis, Prioritization, Classification and Recording of all incidents.
- Catch, Log and Dispatch calls.
- Password Resets.
- Following up with onsite technicians for prompt & efficient closure to issues within the stipulated SLA timeframe.
- Reporting.
24/7 Level-1 Security Operations Centre Support
- Contact Center - Helpdesk Support.
- Real Time Monitoring & Triage.
- Cyber news Collection, Analysis & Distribution.
- Emergency Alerts & Warnings.
- Vulnerability Scanning.